ADAS Windscreen Calibration Guarantee
Does O’Brien® guarantee the camera recalibration?
Yes we do.
We guarantee our work for a year after recalibration or until the next recalibration event occurs, whichever occurs first.
Recalibration events include windscreen replacements, wheel alignments, change of wheels, tyres or geometry changes, faulty engine control unit or disconnection or partial removal of the camera from its mounting. The vehicle guide book should provide you with a full list of recalibration events for your vehicle.
This O’Brien® guarantee applies in addition to any consumer rights you have under the Australian Consumer Law.
What if I think the recalibration didn’t work?
Contact us on 13 16 16.
If the recalibration is defective, we will carry out another recalibration test for you, free of charge.
Can I use the vehicle if the recalibration didn’t work?
You should not rely on the ADAS technology within the vehicle if you suspect that the recalibration was faulty, and you must ensure all those who might drive the vehicle are also aware to not place reliance on the system.
What is the O’Brien® recalibration guarantee?
If you have a concern with the recalibration of your vehicle, contact us on 13 16 16 and we will arrange for your vehicle to be recalibrated at the most convenient O’Brien® branch or manufacturer’s representative location. If there is no recalibration location reasonable for you to attend, we will arrange to pick up the vehicle at no charge to you.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the services and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Important to note
Most vehicle manufacturers recommend that the driver should have their ADAS camera recalibrated after a recalibration event. It is important that you check the vehicle guide book for your car to understand what is recommended for your vehicle. Typically, a vehicle could expect to experience any number of events in a year that affect things like suspension or tyres, impacting upon the reliability of the camera recalibration. For this reason, we recommend you recalibrate your camera each year as part of your regular service.