We strive to keep all branches open, however there may be occurrences outside of our control where a branch might need to be temporarily closed. This is due to O’Brien® and its team following government regulations and health advice protocols. Please check our COVID Support page for the latest updates on service availability. If you have an existing booking we recommend keeping that in place (unless COVID circumstances apply) otherwise you may have to wait longer if you reschedule. If O’Brien® have to change your booking, then one of our team will be in touch and rearrange ASAP.

There could be delays. Please check our COVID Support page for the latest updates on service availability. If you have an existing booking we recommend keeping that in place (unless COVID circumstances apply) otherwise you may have to wait longer if you reschedule. If O’Brien® have to change your booking, then one of our team will be in touch and rearrange ASAP.

Yes, as per the O’Brien COVID-19 plan we’re offering contactless in-branch and mobile payments and services to help limit physical contact between our technicians and customers. This means we are no longer accepting cash for any job which requires payment, please have your credit or debit card handy at the time of job completion.

If you're experiencing symptoms and are already tested, please wait for the results prior booking to help keep you and our staff safe. If deemed safe and booking is made, our team will ask a series of health-related questions upon arrival at your home or business, prior carrying out a job, to ensure that the circumstances has not changed.

If you start to develop any flu-like symptoms after you book a job, please let us know immediately so we can help manage your booking. Or you can change your booking via the link in the confirmation email and/or SMS received upon booking. For Electrical and Plumbing jobs, please contact your local Electrical or Plumber Member immediately for rescheduling.

O'Brien^® always takes customer care seriously. Depending on the level of COVID alert in your area, during your appointment, our technicians and glaziers will follow a COVID checklist that we have developed to ensure consistency and care for you and our team's safety. This may include frequent handwashing, wiping down tools, cleaning surfaces and touchpoints, and practising a 2-metre distance. Our team members may also wear a mask and/or disposable gloves and will try to avoid all physical touch. Our staff may ask customers a series of health-related questions to help manage their booking in COVID hotspot areas.

Touchpoint Sanitisation is available for O'Brien^® AutoGlass bookings and may be carried out in any COVID hotspots. This is to help protect our staff, and our customers and is part of our duty to carry out hygiene and safety practices as part of our COVID plan. If you have any questions please call 1800 645 011.

O'Brien^® may provide 'Touchpoint Sanitisation' for vehicle glass repairs and replacement services in any COVID hotspots. Your technician will disinfect multiple vehicle touchpoints before and after the work. This is to add a further layer of hygiene protection for our customers and technicians on top of the usual hygiene and safety practices. Explore more about Touchpoint Sanitisation.

Given the ever-changing situation, our hygiene and protective measures are also changing to comply with the latest regulations set out by the Department of Health and Human service. Read our updated COVID-19 Plan to learn about our current COVID-safe practices and added procedures when booking and carrying out a job.

We continue to implement increased hygiene and protective measures in compliance with the latest requirements mandated by the government to help keep both staff and customers safe. Read the O’Brien^® COVID-19 Plan to learn more about our Covid-safe practices.