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If you're experiencing symptoms and are already tested, please wait for the results prior booking to help keep you and our staff safe. If deemed safe and booking is made, our team will ask a series of health-related questions upon arrival at your home or business, prior carrying out a job, to ensure that the circumstances has not changed.
If you start to develop any flu-like symptoms after you book a job, please let us know immediately so we can help manage your booking. Or you can change your booking via the link in the confirmation email and/or SMS received upon booking. For Electrical and Plumbing jobs, please contact your local Electrical or Plumber Member immediately for rescheduling.
Our staff always ask our customers a series of health-related questions to help manage their booking. During your appointment, our technicians and glaziers will strictly follow a COVID-19 Customer Checklist that we developed to ensure consistency and care for you and our team's safety. This includes frequent handwashing, wiping down tools, cleaning all surfaces and touchpoints, and practicing a 2-metre distance. Our team may also be wearing a mask and disposable gloves and will try to avoid all physical touch.
We've increased the cleaning regime in our branches particularly in commonly used areas, such as work areas, and tools like keys with appropriate cleaning materials. Our technicians and glaziers clean their hands frequently and wear disposable gloves throughout your appointment. A Touchpoint Sanitisation service is also performed to further ensure safety. Hand sanitizers are provided for customers and staff to use upon entering and exiting the building.
Yes, at this stage Touchpoint Sanitisation is mandatory for all O'Brien® AutoGlass bookings. This is to help protect our staff, and our customers and is part of our duty to carry out government-mandated hygiene and safety practices. If you have any concerns please call 1800 645 011.
O'Brien® provides 'Touchpoint Sanitisation' for vehicle glass repairs and replacement services where your technician will disinfect multiple vehicle touchpoints before and after the work. This is to add a further layer of hygiene protection for our customers and technicians on top of the government-mandated hygiene and safety practices. Explore more about Touchpoint Sanitisation.
Given the ever-changing situation, our hygiene and protective measures are also changing to comply with the latest regulations set out by the Department of Health and Human service. Read our updated COVID-19 Plan to learn about our current COVID-safe practices and added procedures when booking and carrying out a job.