Electrical issues in your home or business are always worrying. Especially when you don’t understand what is exactly is happening and what needs to be fixed.
This is where calling an emergency electrician in Bendigo is key to not only your electrical system but also your safety and peace of mind.
Read on to find out more about when to call an emergency electrician, what an emergency is and what to say when you get in touch with an emergency electrician to get the issue resolved quickly and safely.
What Is An Electrical Emergency?
What classes as an emergency completely comes down to your personal situation. For example, if your lights stop working in the middle of night when you don’t need them, you likely are not in an emergency situation and can call an electrician in the morning.
On the other hand, consider a family losing power at their home in winter, leaving them with no heating.
The threshold for an emergency depends entirely on who you are and what your situation is, but there are a few questions you can ask which define whether or not you’re in an emergency.
The first question is one of urgency. If you need to have the services in question back as soon as possible, beyond simply being an inconvenience, you are in an emergency situation.
Second, is it something you can fix? Like a broken lightbulb or a safety switch needs to be flicked. If so, an emergency electrician is unlikely to be needed, as you can resolve the problem without any assistance.
The final and most important consideration is safety. If you suspect any kind of electrical leakage or fault, you will need to call an emergency electrician to solve the problem as soon as possible.
What To Tell The Electrician
When you’re talking to an emergency electrician over the phone, they will want to diagnose the problem to some extent. As arriving at the property with some idea as to what is going on is beneficial and may speed up the fix.
Whilst the electrician will likely ask only a few questions, answering them as accurately as possible is a good step towards them bringing the right equipment and preparing for the problem in advance.
There is a relatively simple list of points you will want to get across in your response, which may make their job easier:
- What: Mention what the problem is, the systems and circuits that are down and the way it is affecting you.
- Who: Mention who the issue is affecting, whether it is just yourself, your wider household or an entire block of flats.
- Where: Mention where you are and where the issue is. This means giving your address, then going into more detail on the parts of the property affected.
With this information the emergency electrician should be able to arrive as prepared as possible to fix the issue.
What To Do When The Electricians Arrive?
The first thing to do when the emergency electrician arrives is to provide them with as much information as possible when they ask for it.
Point out the problem if you can, mention what you were doing when it went wrong and mention if this has been an issue before, as the history of a problem may be relevant.
With all of this information, it could assist with getting the job fixed faster and help you get back up and running as soon as possible.
Another thing you might want to do is to let them know that you are able to assist with things like gaining access to areas. It is also beneficial to have the electrician explain to you what the issue was exactly once it is fixed. Knowing what a problem is may help you to avoid it down the track.
You also may need to book them again in the future, so it doesn’t hurt to communicate as best you can and start to build a relationship. Not only with your electrician, but with any reliable trades that you book.
Contact O'Brien Electrical & Air Conditioning Bendigo
If you urgently need an emergency electrician in Bendigo to come out to your property to identify and fix your electrical issues, get in touch with our team at O'Brien Electrical & Air Conditioning Bendigo today.
Our friendly, local team has a wide range of years of experience in electrical and air conditioning services, providing top quality services to all of our clients not only in Bendigo but also the surrounding region.
No matter your electrical issue, you can contact our team 24/7 and we’ll call out, assess and resolve your issues as soon as possible.
