CALL US 24/7 | COVID SAFE PRACTICES | READ OUR UPDATE

O’Brien® experts continue to be available to service your vehicle glass, glazing, electrical and plumbing needs. We are open, call us 24/7. Given the ever-changing situation, we continue to put increased hygiene and protective measures in place to help keep customers and staff safe, including the latest requirements in Victoria. Read our COVID-19 Plan here.

Cal-Tech® ADAS Recalibration Guarantee

Does O’Brien® guarantee the Cal-Tech® ADAS recalibration?

Yes we do.

We guarantee our work for a year after recalibration or until the next recalibration event occurs, whichever occurs first.

Recalibration events include windscreen replacements, wheel alignments, change of wheels, tyres or geometry changes, faulty engine control unit or disconnection or partial removal of the camera from its mounting. The vehicle guide book should provide you with a full list of recalibration events for your vehicle.

This O’Brien® guarantee applies in addition to any consumer rights you have under the Australian Consumer Law.

What if I think the Cal-Tech® ADAS recalibration didn’t work?

Contact us on 13 16 16.

If the recalibration is defective, we will carry out another recalibration test for you, free of charge.

Can I use the vehicle if the Cal-Tech® ADAS recalibration didn’t work?

You should not rely on the ADAS technology within the vehicle if you suspect that the recalibration was faulty, and you must ensure all those who might drive the vehicle are also aware to not place reliance on the system.

What is the O’Brien® Cal-Tech® ADAS recalibration guarantee?

If you have a concern with the recalibration of your vehicle, contact us on 13 16 16 and we will arrange for your vehicle to be recalibrated at the most convenient O’Brien® branch or manufacturer’s representative location. If there is no recalibration location reasonable for you to attend, we will arrange to pick up the vehicle at no charge to you.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the services and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Important to note

Most vehicle manufacturers recommend that the driver should have their ADAS camera recalibrated after a recalibration event. It is important that you check the vehicle guide book for your car to understand what is recommended for your vehicle. Typically, a vehicle could expect to experience any number of events in a year that affect things like suspension or tyres, impacting upon the reliability of the camera recalibration. For this reason, we recommend you recalibrate your camera each year as part of your regular service.

Damage

Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

  • Cook tops or oven doors
  • Refrigerator glass
  • Light and lamp shades
  • Spectacle repairs
  • Phone or tablet screens
  • Curved glass or tanks

Get expert help

Are you sure you want to leave?

Exiting this page will clear your answers.
Sorry, there was an issue saving your booking.

Please try again later.

We are sorry, but that service isn't currently available in your area.
Not available

But we're adding more locations and services to our list!

To receive information regarding new products, services and content from O'Brien®, please enter your email below and we'll be in touch!

Thank you. You will be notified when we are able to service your request.
Close
Thanks!
You'll hear from us shortly
Finished

You'll hear from us shortly about your task, and we're looking forward to getting you booked in as soon as we can.

I'm done
Where do you need the work done?
Take a minute to tell us about your task.
What do you need help with?
In what type of property is this task?
Would you like mobile or branch service?
Where will the task be done?
Do you require a repair or replacement?

For windscreens, if the damage is smaller than a one dollar coin and 5cm away from the edge, we may be able to repair your windscreen. We cannot repair side or rear glass.

Will you be claiming on insurance?
Tell us your vehicle registration details
Vehicle registration
Vehicle registration state
How soon do you need the work done?
Is there anything further you'd like to tell us about your task? (optional)
Tell us a few details about yourself
First name
Last name
Phone number
Email address

By clicking submit you confirm that you have read and accept the O'Brien® Privacy Policy and Terms of Use.

Hi there, our experts have helped 300,000+ Australian families in the last year.

  • 90+ years In Business
  • Locally Available Near You
  • Fast & Friendly Service
  • Mobile & Branch Service

What do you need help with?

Or call us on 1800 031 426