The safety of our customers and staff is our top priority.
COVID can sometimes cause disruptions to our network and our service availability to customers, as we adapt to changing circumstances and abide by government regulations.
Our staff are acting in accordance with state public health orders, and are testing and self-isolating as required which could lead to the temporary closure of a branch, last-minute rescheduling of bookings or longer wait times to secure a booking with O’Brien®. In the event this happens, O’Brien® will be in contact with our customers to discuss alternative arrangements.
Our hygiene and protective measures are continually changing to comply with the latest regulations for the protection of staff, customers and our communities. During periods of heightened awareness, we’d like to thank our customers for their patience as we work through the ever-changing situations.
Like you, we’re adapting the way we work
COVID may have changed the way we work, but at O’Brien® it has also strengthened our commitment to the safety of our customers and people, which is why we’re proud to keep evolving how we do business to do our part in helping keep people safe. We want to reassure you that your safety is always our top priority as we move forward together.
Responding to the latest health advice
We regularly monitor the COVID situation across the country and follow the latest health advice from the State and Federal governments to ensure the safety of all customers and staff, being compliant with all requirements.
We’re open and operating
O’Brien® experts continue to be available to service your Vehicle Glass, Glazing, Electrical and Plumbing needs. We are open, call us 24/7. However, given the ever-changing situation, there may at times be some delays in service availability in some locations. To see if your state is currently impacted, check out our table below.
We strive to ensure all O’Brien® branches remain open Australia wide so we can be ready to help fix your problem ASAP. We can also come to your home or work for many services.
Find your nearest location here.
If you need help, our call centre continues to remain open 24/7. Call us anytime on 1800 059 829 that is convenient for you.
 We Are Still Open |
Vehicle & Property Glass Repair |
Mobile Service |
Contact Us 24/7 |
Covid Safe Practices |
We take customer care seriously to give you complete peace of mind.
Vaccinations
At O’Brien®, we encourage our team to receive their COVID-19 vaccination and booster shots, and we ensure that all team members who have physical contact with customers are fully vaccinated.
COVID checklist
Our expert technicians and glaziers will continue to follow the COVID safety checklist that O’Brien® has developed and observe the hygiene measures set out when providing service and support to you. Our hygiene and protective measures will continue to evolve to always comply with the latest government regulations. set out by the Department of Health and Human Service.
Our COVID safe practices include:
• Making rapid antigen tests available to all staff where possible.
• Supporting our team to self-isolate in accordance with government regulations.
 Social Distancing All staff and customers are required to practice physical distancing whether in the branch or via our mobile service. |
 Additional Hygiene Frequent hand washing, sanitising, and our team members may also wear a face mask and/or disposable gloves*. |
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 Contact Tracing To help with contact tracing requirements when visiting our branches, please sign in via the method applicable to your state. |
 Additional Cleaning Frequent wiping down of tools, cleaning surfaces, and our team members may disinfect multiple touchpoints before and after the work*. |
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 Contactless Payment We’re offering contactless in-branch and mobile payments and services to help limit physical contact between our technicians and customers. |
 Essential Work & HotspotsIf your booking is non-essential it may be delayed*. Our staff may also ask a series of health-related questions to help manage bookings in COVID hotspot areas. |
*Depending on the COVID alert level situation in each state.
We also ask that if you develop flu-like symptoms before the date of your booking, such as coughing, sneezing, fever or shortness of breath, loss of taste and/or smell, that you please contact us immediately so that we can help to manage your appointment.
We are proud of all we are doing to help keep our communities safe as we continue to deliver you excellent service.
Current O’Brien® Service Status
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NSW |
 We are open Full service Delays possible |
We are open Full service
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We are open Full service
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VIC |
We are open Full service Delays possible |
We are open Full service
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We are open Full service
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QLD |
We are open Full service Delays possible |
We are open Full service
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We are open Full service
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SA |
We are open Full service Delays possible |
We are open Full service
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We are open Full service
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ACT |
We are open Full service |
We are open Full service |
We are open Full service |
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WA |
We are open Full service |
We are open Full service |
We are open Full service |
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TAS |
We are open Full service |
We are open Full service |
We are open Full service |
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NT |
We are open Full service |
We are open Full service |
We are open Full service |
