CALL US 24/7 | COVID SAFE PRACTICES | READ OUR UPDATE

O’Brien® experts continue to be available to service your vehicle glass, glazing, electrical and plumbing needs. We are open, call us 24/7. Given the ever-changing situation, we continue to put increased hygiene and protective measures in place to help keep customers and staff safe, including the latest requirements in Victoria. Read our COVID-19 Plan here.

Articles / COVID-19

Melbourne COVID-19 Stage 4 Plan

5 August 2020

Melbourne COVID-19 Stage 4 Plan

During these challenging times, we continue to be committed to the safety of our customers, staff and the community. We’ve been closely monitoring the COVID-19 case numbers and the changing situation in Melbourne and taking advice from the Department of Health and Human Services.

We want to reassure you that we’re still here to help. Where we can, we will continue to support our Melbourne customers and solve their problems with real care.

If you need help, our call centre continues to remain open 24/7. Call us anytime on 1800 059 829 that is convenient for you.


O’Brien AutoGlass services remain open in Melbourne

O’Brien AutoGlass is working to the new Stage 4 restrictions, and for our business, this means we are still able to provide services to customers requiring emergency repairs.

As Melbournians can only leave home for one of four reasons, we believe it is essential that your vehicle is safe and secure in the event you need to travel. A Certificate of Roadworthiness (RWC) in Victoria is required in some circumstances to check that a vehicle is in good condition for safe use on public roads. This includes parts of the vehicle such as the glass in the windscreen. For more information on RWC, please click here.

In support and understanding of the requirements for people to stay at home, O’Brien is still able to come to you via our mobile service team.

If your vehicle has broken glass that will impact your safety or the security of your vehicle, please contact us for support. If you’re unsure, call us, and we can help you.

What to expect when making a booking?

  • When you call us, we’ll ask you a series of questions to ensure we can complete the work.
  • We’ll come to you via our mobile service teams.
  • Our technicians will be wearing face masks and adhering to all the necessary hygiene restrictions in place.

What if your car requires Cal-Tech® recalibration?

If your car has a forward-facing safety camera, we also offer a recalibration service after a windscreen replacement for many vehicle types. Under the restrictions, we will be unable to perform this service but will work with you on a suitable time to complete this work once the restrictions have been eased.


O’Brien Glass services remain open in Melbourne

Under Stage 4 restrictions, we can repair the glass in your home or business for safety and security reasons such as broken glass in your windows or doors. If you have a safety or security concern, you can contact us 24/7 to see how we could help you.

What to expect when making a booking?

  • When you call us, we’ll ask you a series of questions to ensure we can complete the work.
  • Our glaziers will come to the place of damage and advise how they will undertake the repair to address your safety or security concerns.
  • They will be wearing face masks and adhering to all the necessary hygiene restrictions in place.

O’Brien Electrical & Plumbing services remain open in Melbourne

Our O’Brien Electrical and Plumbing businesses are independently owned and operated. Each business has its own COVID-19 Plan in place. Should you require electrical or plumbing emergency services, please ask your local O’Brien business about their COVID-19 Plan. Click here to find your nearest location.

Wherever we can, we will continue to service and support our customers while complying to the latest changes in the government regulations to keep our customers, staff and the community safe. You can always contact us 24/7, so if you have any questions, one of our friendly call centre agents will be there to assist.

Damage

Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

  • Cook tops or oven doors
  • Refrigerator glass
  • Light and lamp shades
  • Spectacle repairs
  • Phone or tablet screens
  • Curved glass or tanks

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