Articles / Featured Employees

Meet Lorraine And Pat - The Voices Behind The O'Brien Glass Radio Campaign

27 May 2022

Meet Lorraine And Pat – The Voices Behind The O’Brien Glass Radio Campaign

O'Brien Glass® recently launched a radio campaign promoting our Glazing services in Adelaide, that will be shortly making its way across the airwaves in select locations across the country. The series of ads feature two of our Glazing team members, Lorraine Wilson from O'Brien Glass® Adelaide and Patrick David from O'Brien Glass® Launceston.

As part of the campaign, Lorraine and Pat talked about their expertise at O'Brien Glass® and the importance of fixing broken glass quickly to make people feel safe and secure. Here at O'Brien Glass®, we are proud to feature real members of our hardworking team in our marketing and advertising campaigns, as they are the real backbone behind what we do.

We recently sat down and spoke with our new radio stars,to get to know more about who they are, what they do and how they contribute to the O'Brien Glass® reputation for service excellence.

Introducing Lorraine Wilson

Lorraine is our O'Brien Glass® Customer Service Administrator in Greenfield Adelaide, and she has been working with us for 14 months now, having 10 years of prior career experience in the glazing industry.

She is known to be a jack of all trades and the go-to person when she’s around the office. “On a typical working day, you can find me behind the front desk talking with customers. I also take phone calls, answer any questions and process all the paperwork for orders,” Lorraine said.

She joined O'Brien Glass® through a recommendation from her friend who already works for the company. “My friend forwarded my name on to the Branch Manager. After an initial meeting and a follow-up interview, I was thrilled when they offered me the role. I love what I do!”

Although Lorraine had prior industry knowledge and experience in glazing due to her previous roles, she mentioned how things have changed so much since she worked in the industry.

“As part of my induction with O'Brien Glass®, there was a thorough training program to get me up to speed with the many codes and regulations around glass, as well as the full product range on offer. It’s exciting to learn about new glass products, films, pet doors and more. I’ve been with the group for over a year and I’m still learning every day.” Lorraine said. “I love being part of O'Brien Glass®. The team is down to earth, supportive and all work together to get the best result for our customers. “

According to Lorraine, she’s always enjoyed customer service roles and doesn’t mind being the centre of attention, which made her perfect to be one of the voices behind our radio ad. “Being featured as the voice artist for the O'Brien Glass® radio ad was such an incredible experience. My friends and family – even one of our cleaners here in the office approached me and said that they’ve heard me on the radio!”

While the radio ad recording was a new experience for Lorraine, this was not her first time in media! She was featured on the famous TV show Wheel of Fortune when she was 28 years old

When not working, she spends her time learning the guitar, visiting her new 7-month-old grandson and is a classic car enthusiast together with her fiancé.

Let’s meet Patrick David

Also known as ‘Pat’ to friends, family and colleagues, Patrick has been with O'BrienGlass® Launceston for over 30 years!

Pat, together with his Glazing team, services almost half of Tasmania, which makes him one of the most well-travelled and respected members at O'Brien Glass®. “Being with the company for more than three decades now, I’ve met so many people, all with their unique circumstances and needs. This is the most challenging yet fun part of my job. However, I can safely say I’ve always gone above and beyond to provide them with outstanding service.”

Although Pat has been with us for over 30 years, he’s still learning new things every single day. “Everyone in our team has something to contribute and what I love the most about having this job at O'Brien Glass® is the chance to visit many different places in Tasmania which I consider the most beautiful state in Australia.”

“Being a part of the O'Brien Glass® radio ad as a voice artist was an enjoyable experience but was very different to my normal day of glazing!”

When not working, Pat is a car enthusiast, just like Lorraine. He is particularly proud of owning three BMWs as part of his collection, including a motorbike. He also enjoys recreational activities like hiking and spending time with his three children.

Listen out for Lorraine & Pat – on your local radio

Lorraine and Pat did such a great job across the airwaves in Adelaide, that they’ll soon be sharing the story of the local O'Brien Glass® teams in Newcastle and Perth as well.

Well done Lorraine & Pat – for telling the O'Brien glazing stories across the country!

There’s an opportunity at O'Brien for you, too!

At O'Brien®, we’re always open to welcoming new talent with potential – and from there, we can help you grow as we do. With divisions in Glazing, Auto and Electrical and Plumbing, and a national footprint of branches collectively covering 99% of the Australian population, the opportunities are many.

If you join us, you’ll always know that you’re in excellent hands, surrounded by a professional and knowledgeable team who considers your safety and wellbeing as a priority every day.

So, if you would like the opportunity to build your career in a company that will appreciate and reward your talents, contact us today.

For the latest roles available at O'Brien®, visit

Needing a local glazing expert to help make your home or business safe again?

Think of O'Brien® Glass. We’ll help you replace and protect your home or office with quality glazing services, available 24-7. For more information about our services, visit our website or call us on 1800 059 829 today.


Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

  • Cook tops or oven doors
  • Refrigerator glass
  • Light and lamp shades
  • Spectacle repairs
  • Phone or tablet screens
  • Curved glass or tanks
Your details
Get expert help

Are you sure you want to leave?

Exiting this page will clear your answers.

Thank you for your enquiry with O'Brien.

Sorry, there was an issue saving your booking.

Please try again later.

We are sorry, but that service isn't currently available in your local area.

Not available

To find out if there is an alternative O'Brien® AutoGlass Branch or O'Brien® Authorised Dealer within reasonable travelling distance, please go to our O'Brien® Locations page and enter your suburb to check.


Thank you. You will be notified when we are able to service your request.


Thank you for choosing O'Brien!


You’ll hear from us shortly about your task, and we’re looking forward to getting you booked in with one of our experts as soon possible.

Please note O'Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O'Brien or Laser electrical/plumbing expert.

I'm done

Thank you for registering your details with O'Brien.


We will be in touch when we have availability in your area. Thank you.

I'm done

Where do you need the work done?

How soon do you need the work done?


Is your plumbing job an emergency?

Click here to find your nearest O’Brien plumbing branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local plumbing branch by phone so we can get to you quickly.


Is your electrical job an emergency?

Click here to find your nearest O’Brien electrical branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local electrical branch by phone so we can get to you quickly.

Would you like mobile or branch service?

Street address

First name

Last name

Mobile number

Email address

Vehicle registration

Vehicle registration state

Type of damage

Preferred payment method

Is there anything further you'd like to tell us about your task? (optional)

By clicking submit you confirm that you have read and accept the O'Brien® Privacy Policy and Terms of Use.