O'Brien Glass® Newcastle & Central Coast Team In Focus: Locals Servicing Locals
4 July 2022
“Local businesses not only help in building a strong economy, but they also serve as an essential part of developing a stronger community, too.”
Michael Rolls – Branch Manager of O'Brien Glass® Newcastle & Central Coast
In operation for over 40 years, the local O'Brien Glass® branch is committed to offering high-quality glazing and emergency glass repair services to the Central Coast and Newcastle community through their team of glass experts.
Michael Rolls, Branch Manager, recently shared his team’s experience working across the region and how they continue to deliver exceptional services to their many customers.
Here’s what he had to say.
Newcastle branch – over 40 years ago! How it’s changed.
Meet your local O'Brien Glass® team
The Newcastle & Central Coast NSW region has an abundance of beautiful beaches, breathtaking landscapes, and rolling hills.
With this stunning backdrop and relaxed lifestyle, it’s no surprise the team of seven O'Brien® glaziers all love to be out and about on the road.
Michael said, “Aside from this, we all love being able to meet different people and have friendly interactions whilst providing exceptional glazing service to our clients.”
It’s a real team effort, across the crew of ten, with Michael and two office staff keeping things running smoothly – ordering stock, helping customers and everything in-between. Altogether, the team has over 160 years of combined experience in the glass replacement industry! This makes them incredibly reliable experts when it comes to emergency glass repairs and replacement needs.
“We also have two staff who recently completed their apprenticeship. Today, they’re now thriving, qualified glaziers and making a great contribution to the Newcastle community with their skills,” Michael adds.
Working together within the Newcastle community
Working for so long as part of the Newcastle region goes beyond providing prompt and efficient glazing services. Over the years, the team has also built a network of trusted local business partners and complementary service providers.
These fostered connections with other industry experts, such as painters and carpenters, have enabled the O'Brien® team to give clients suitable recommendations and referrals to professionals within the local area, allowing them to fully support customers and work collaboratively with everyone in the community.
“It’s great being an active part of the business landscape here in Newcastle,” said Michael. “It means we all can help each other to help more customers.”
No job is too big or small for your local O'Brien Glass® team
The glazing experts at the O'Brien Glass® Central Coast & Newcastle branch provide a wide range of services across the NSW North Coast – from Gosford to the Hunter Valley to Newcastle and surrounds. As part of their ongoing commitment to their local community, here are some of the glazing services they offer customers:
1. 24/7 emergency glass replacement service
Glass breakage can happen at any time and can cause security and safety risks. That is why the team will always try to respond quickly at any time of the day or night.
“We have at least 2 of our local glaziers who are always on call every night and over the weekend. Once we receive a call from a customer, we try to respond immediately and be on site within an hour or less to provide emergency glass replacement,” Michael said.
2. Award-winning service
O'Brien® strives each and every time to provide quality service and is always open to customer feedback. The Central Coast & Newcastle team is no exception.
“True to the ‘O'Brien® DNA, our branch has been a great performer and has won several internal awards. Our NPS rating, which is driven by our customer feedback, is consistently over 85%, and in fact, several times, that has been the highest amongst the ‘O'Brien® branches in the country,” Michael said.
This is a clear testament to how your local O'Brien Glass® team truly values the quality of service they provide to customers – no matter how big or small the job may be.
Here is some of the feedback provided by their local customers:
“I had a call for a pet door with O'Brien. Very helpful and knowledgeable team who were able to advise me on the best options for my home. Pricing was provided over the phone and the team were happy to schedule the appointment around my schedule as needed. Would be happy to recommend for home or business. Thanks”
– Sean P
“O'Brien Glass responded quickly arrived on time and were very courteous and professional. Their communication throughout the whole process was exceptional.”
– Brian M
“Prompt response very polite and friendly staff. Excellent customer service”
– Russell C
Got broken glass? O'Brien Glass® is here to help
Servicing across North Coast NSW region, you can rely on your local O'Brien® glazing experts to help – whether you need a simple glass replacement or 24/7 emergency service.