Frequently Asked Questions

Search for a question or browse our FAQs based on categories.


If you start to develop any cold or flu-like symptoms after you book a job, please let us know immediately so we can help manage your booking. For Vehicle Glass you can change your booking online via the link in the confirmation email and/or SMS received upon booking. For Glazing, Electrical or Plumbing jobs, please contact your local Branch / Member for rescheduling. Our locations can be found here.


Opening hours vary by location. Please visit our O'Brien Locations page to find your local branch and view their operating hours.

To view the full list of all O'Brien® branches, please visit our website at O'Brien Locations.


Feel free to leave us a review on Google. Simply Google search the O'Brien® AutoGlass or O'Brien® Glass branch that serviced you and write a review on the corresponding listing. If you're unsure of the branch, email [email protected] and we'll let you know!

Electrical Questions

Yes, as part of joining our network, your business brand will become part of the O'Brien brand. This is one of the advantages of joining, as our brand is well-known and established in the community.

Even though your brand is O'Brien, it’s still your business and you will still have the same level of autonomy to run your business. You will keep the same team and still provide great service to the same area.

The main difference for your business is that you will gain the opportunity to implement systems and resources in your operations to help drive the evolution of your business under the O'Brien umbrella.

It’s still your business – just backed by the respected O'Brien name.

Not only do our Members have the opportunity to work together and collaborate on jobs, but O'Brien Electrical & Plumbing also hosts a number of networking sessions and award evenings every year to help bring our Members together. We hold an Annual Advantage Conference each year, as well as regular seminars, regional meetings, social events and supplier functions. We believe in the importance of building strong relationships amongst our Members to grow and learn from one another, as well as provide a sense of comradery and fun.

O'Brien uses multiple Cloud Based systems across job management, inventory control, staff recruitment, marketing and accounting. We use them because they are all tried and tested and user-friendly – meaning they are excellent tools that work to help your business grow. You and your team will have access to training and resources to help you.

Every business is unique and so we treat every opportunity differently. However, we do have a monthly Member fee, which will vary depending on the size of your business.  Get in touch with our team and we can discuss your circumstances, your business and the details involved. At no point is there an obligation to join, so you can feel free to contact us and discuss your options. We can provide full transparency over costs and more at this time.

8-12 weeks from the initial point of contact through to issuing documentation. This gives us time to understand your experience, the ins and outs of your business and your goals and ambitions. We also assess your business to identify how we can help you grow and evolve. Every business is different and at different stages of the business ownership journey. Our model is not the right fit for everyone.

The onboarding process to join O'Brien Electrical & Plumbing network typically takes around 8-12 weeks. During that time, you’ll have our support every step of the way with a dedicated Onboarding Specialist.

Unlike other franchise models, there are no geographical limitations. This means O'Brien Electrical & Plumbing does not restrict Members from trading in any location. As part of the O'Brien network, you can continue to trade in your current area, while also receiving the support and resources to help expand your serviceable area as you grow. Members are also able to advertise and service any area they wish. This is what sets us apart from other franchising groups.

As an O'Brien Member, you will have access to a national and respected brand, our business model, our wealth of experience and our extensive industry network. This includes: An Onboarding Specialist Your Onboarding Specialist supports your integration into the network for your first 12 months. This includes systems implementation, branding changeover, supplier changeover, financial analysis of the business and reporting. The Area Coach will then take over after 12 months.  A Dedicated Area Coach Our Area Coaches travel to you for training and support. They perform regular check-ins with you, monthly reviews and discussions around financial results, as well as quarterly business planning sessions and annual strategic planning and budgeting meetings to help you. Additional financial and business support Accelerator and Incubator Groups to foster business growth and acceleration. You can also access regular webinars and recordings on various business, financial, team and performance topics. Marketing resources and support You will have access to 1:1 education sessions, marketing webinars, resources and training on marketing best practices and systems. Business systems - the full suite of platforms and software We provide you with an array of systems and tools to use in the running of your business. This includes job management software, accounting software, financial analytics and benchmarking, HR Software, Staff Recruitment software and more.

Yes. Our emergency services are available 24 hours a day, 7 days a week. Please visit our O'Brien Locations page to find your local branch and its respective contact details. Simply speak to our friendly local advisors to check the available times and make an appointment.

Electrical FAQ Topics

Contact us

Can’t find the answer you’re looking for?
Call us to get in contact with an O’Brien expert


Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

  • Cook tops or oven doors
  • Refrigerator glass
  • Light and lamp shades
  • Spectacle repairs
  • Phone or tablet screens
  • Curved glass or tanks
Your details
Get expert help

Are you sure you want to leave?

Exiting this page will clear your answers.

Thank you for your enquiry with O'Brien.

Sorry, there was an issue saving your booking.

Please try again later.

We are sorry, but that service isn't currently available in your local area.

Not available

To find out if there is an alternative O'Brien® AutoGlass Branch or O'Brien® Authorised Dealer within reasonable travelling distance, please go to our O'Brien® Locations page and enter your suburb to check.


Thank you. You will be notified when we are able to service your request.


Thank you for choosing O'Brien!


You’ll hear from us shortly about your task, and we’re looking forward to getting you booked in with one of our experts as soon possible.

Please note O'Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O'Brien or Laser electrical/plumbing expert.

I'm done

Thank you for registering your details with O'Brien.


We will be in touch when we have availability in your area. Thank you.

I'm done

Where do you need the work done?

How soon do you need the work done?


Is your plumbing job an emergency?

Click here to find your nearest O’Brien plumbing branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local plumbing branch by phone so we can get to you quickly.


Is your electrical job an emergency?

Click here to find your nearest O’Brien electrical branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local electrical branch by phone so we can get to you quickly.

Would you like mobile or branch service?

Street address

First name

Last name

Mobile number

Email address

Vehicle registration

Vehicle registration state

Type of damage

Preferred payment method

Is there anything further you'd like to tell us about your task? (optional)

By clicking submit you confirm that you have read and accept the O'Brien® Privacy Policy and Terms of Use.