Frequently Asked Questions

Search for a question or browse our FAQs based on categories.


If you start to develop any cold or flu-like symptoms after you book a job, please let us know immediately so we can help manage your booking. For Vehicle Glass you can change your booking online via the link in the confirmation email and/or SMS received upon booking. For Glazing, Electrical or Plumbing jobs, please contact your local Branch / Member for rescheduling. Our locations can be found here.


Opening hours vary by location. Please visit our O'Brien Locations page to find your local branch and view their operating hours.

To view the full list of all O'Brien® branches, please visit our website at O'Brien Locations.


Feel free to leave us a review on Google. Simply Google search the O'Brien® AutoGlass or O'Brien® Glass branch that serviced you and write a review on the corresponding listing. If you're unsure of the branch, email [email protected] and we'll let you know!

Your satisfaction is our top priority, however we understand sometimes issues arise. You can submit a complaint by filling in our online form. Please be clear, factual, and provide as much information as possible. Providing your name and contact details will help us to get in touch and help resolve the issue.

Like anyone - we love receiving compliments! If you're impressed by the customer service you received from our experts or the outstanding quality of the job please email [email protected]. We'll pass it on to our team on your behalf.

We value your feedback. You can offer a suggestion to help us improve our service by emailing [email protected].


If you have any disputes with a transaction involving Zip, please contact the Zip Customer Experience team anytime at [email protected] or call 02 8294 2345.

  • You can apply for a Zip account in minutes at
  • Please note, to apply for a Zip account, you will need to meet the following criteria:
    1. Be an Australian citizen or permanent resident
    2. Be at least 18 years of age
    3. Have a valid Facebook or PayPal account, in your own name
    4. Have a valid debit or credit card, in your own name
    5. Have not declared bankruptcy or insolvency

  • Zip is a reusable account that lets you shop now and pay later. No upfront payments and interest-free always. Make as many purchases as you like up to your account limit, then set up flexible repayments to suit your lifestyle. You can find more information, including terms and conditions here.
  • We accept Zip for all O'Brien® AutoGlass and O'Brien® Glass purchases.

  • For all O'Brien® AutoGlass and O'Brien® Glass purchases, we accept debit cards, major credit cards (Visa, MasterCard, and American Express) and Zip. Click here for Zip.
  • For Electrical and Plumbing services, please contact your local Member to discuss payment methods.

Glazing Questions

If you have have tested positive for COVID, are isolating as a close contact or are experiencing symptoms, please wait for a negative test result prior booking to help keep you and our staff safe.

All branches are open. O'Brien® continue to monitor the COVID-19 situation across the country and ensure our staff act in accordance with state public health orders. This includes staying home if unwell, testing and isolating as required. This could possibly lead to rescheduling of bookings or longer wait times to secure a booking with O'Brien®.

There could be delays if staff have to stay home if unwell. If O'Brien® have to change your booking, then one of our team will be in touch and rearrange ASAP.

Yes, O'Brien® offer contactless in-branch and mobile payments and services to help limit physical contact between our staff and customers. This means we are no longer accepting cash for any job which requires payment, please have your credit or debit card handy at the time of job completion.

The cost of glass repair or replacement depends on the size, type, and location of the glass. Additional services like tinting and films also add up to the cost. Speak to our experts on 1800 841 256 so we can provide you a price quotation specific to your requirements.

No, we do not offer chip or scratch repair for residential, business or commercial glass.

Our expert glaziers can provide interior and outdoor glass installations for your home, including kitchen splashbacks, shower screens, pool fencing and more. We can also help you with your commercial glazing needs - office partitions, security glass and glass balustrades are just a few that we cater for.

Glass regulations in Australia change and sometimes the type of glass previously used is no longer permitted. At O'Brien®, we ensure that the glass products we provide are compliant to the Australian Safety Standard (AS1288:2021) where applicable, for the safety of you and your family.

We offer a range of decorative and designer glass that you can choose from. This includes a variety of painted or coloured glass, frosted films, and frosted glass. Let our experts know your design ideas so we can customise the style and design of the glass to your preference.

The length of time required for an expert job completion depends on the type of glass, size, and location of your window. An accessible aluminium window, for instance, will usually take about 45 minutes to complete a glass replacement.

Yes. We offer a range of specialised window film solutions which provide numerous benefits for various properties. This includes our solar film which can often help reduce heat and glare, keep the atmosphere inside your home or office cool, or improve daytime privacy.

Yes. We can install safety or security glass into specific windows in your property to increase your personal safety and add protection to your assets. This type of glass has an improved resistance to impact or penetration and forced entry. Speak to our friendly advisors on 1800 841 256 to find out more.

We offer all sorts of glass that can be picked up at our branch, including mirrors, louvres, glass for picture frames and more. Contact us on 1800 841 256 to confirm the availability of the type of glass that you need.

Our experts can usually match the colour or pattern of the new glass to your existing ones. For commercial glass, we can apply digital print film with your logos or images to glass partitions, doors, or windows.

For the safety of your pets and for durability, we only use toughened glass. Toughened glass has to be cut to size to suit your requirements, including the hole where the pet door will be installed. Toughened glass is also more durable to withstand the constant flexing and knocking it will endure as a result of your pet going in and out of the door.

Yes. Our emergency services are available 24 hours a day, 7 days a week. Please visit our O'Brien Locations page to find your local branch and its respective contact details. Simply speak to our friendly local advisors to check the available times and make an appointment.

We have arrangements with most major insurance brands, so we can usually assist policy holders with their glass damage claims. Contact us to see if we can find out if you are covered for glass damage or whether there's an excess to pay. We'll try and make this as hassle-free as possible for you.

Contact us

Can’t find the answer you’re looking for?
Call us to get in contact with an O’Brien expert


Do you have broken glass?
Call us now on 1800 018 886

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

  • Cook tops or oven doors
  • Refrigerator glass
  • Light and lamp shades
  • Spectacle repairs
  • Phone or tablet screens
  • Curved glass or tanks
Your details
Get expert help

Are you sure you want to leave?

Exiting this page will clear your answers.

Thank you for your enquiry with O'Brien.

Sorry, there was an issue saving your booking.

Please try again later.

We are sorry, but that service isn't currently available in your local area.

Not available

To find out if there is an alternative O'Brien® AutoGlass Branch or O'Brien® Authorised Dealer within reasonable travelling distance, please go to our O'Brien® Locations page and enter your suburb to check.


Thank you. You will be notified when we are able to service your request.


Thank you for choosing O'Brien!


You’ll hear from us shortly about your task, and we’re looking forward to getting you booked in with one of our experts as soon possible.

Please note O'Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O'Brien or Laser electrical/plumbing expert.

I'm done

Thank you for registering your details with O'Brien.


We will be in touch when we have availability in your area. Thank you.

I'm done

Where do you need the work done?

How soon do you need the work done?


Is your plumbing job an emergency?

Click here to find your nearest O’Brien plumbing branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local plumbing branch by phone so we can get to you quickly.


Is your electrical job an emergency?

Click here to find your nearest O’Brien electrical branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local electrical branch by phone so we can get to you quickly.

Would you like mobile or branch service?

Street address

First name

Last name

Mobile number

Email address

Vehicle registration

Vehicle registration state

Type of damage

Preferred payment method

Is there anything further you'd like to tell us about your task? (optional)

By clicking submit you confirm that you have read and accept the O'Brien® Privacy Policy and Terms of Use.