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Frequently Asked Questions

General Feedback

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Your satisfaction is our top priority, however we understand sometimes issues arise. You can submit a complaint by filling in our online form. Please be clear, factual, and provide as much information as possible. Providing your name and contact details will help us to get in touch and help resolve the issue.

How can I provide a compliment?

Like anyone - we love receiving compliments! If you're impressed by the customer service you received from our experts or the outstanding quality of the job please email [email protected]. We'll pass it on to our team on your behalf.

How can I provide feedback?

We value your feedback. You can offer a suggestion to help us improve our service by emailing [email protected].

Payments

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What if I have a dispute about a purchase or refund paid with Zip?

If you have any disputes with a transaction involving Zip, please contact the Zip Customer Experience team anytime at [email protected] or call 02 8294 2345.

Save 20% on online chip repair bookings

Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

Cook tops or oven doors
Refrigerator glass
Light and lamp shades

Spectacle repairs
Phone or tablet screens
Curved glass or tanks

Speak to our experts now on 1800 059 829

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We are sorry, but that service isn't currently available in your local area.

To find out if there is an alternative O'Brien^® AutoGlass Branch or O'Brien® Authorised Dealer within reasonable travelling distance, please go to our O'Brien^® Locations page and enter your suburb to check.

Thank you. You will be notified when we are able to service your request.

You’ll hear from us shortly about your task, and we’re looking forward to getting you booked in with one of our experts as soon possible.

Please note O'Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O'Brien or Laser electrical/plumbing expert.

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You will hear from one of our friendly experts shortly to discuss your options and book in your service. Requests after 8pm will be contacted the next day.

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