CALL US 24/7 | COVID SAFE PRACTICES | LATEST RESTRICTIONS UPDATE

O’Brien® experts continue to be available to service your vehicle glass, glazing, electrical and plumbing needs. We are open, call us 24/7. Given the ever-changing situation, we continue to put increased hygiene and protective measures in place to help keep customers and staff safe, including the latest requirements announced in NSW. Read our latest COVID update here.

Articles / COVID-19

We are committed to your safety

18 October 2021

We are committed to your safety

Covid may have changed the way we work, but at O’Brien® it has also strengthened our commitment to the safety of our customers and people, which is why we’re proud to keep evolving how we do business to do our part in helping keep people safe.

Since the start of the Covid outbreak, we have put in place measures in each of our branches and with our mobile technicians to help reduce the spread of the virus. We have continued to evolve how we do business in line with best practices recommended by government and health officials.

This is now even more important as restrictions ease in certain states across the country.

To give you that extra degree of confidence when you bring your car in for vehicle glass damage such as a windscreen repair or replacement, some of the things you may notice are;

  • While we will give you a very warm welcome – we won’t shake your hand when you bring your car to us at a branch or we arrive at your home.
  • If we are attending a job at your home or workplace, we will politely decline any drinks or refreshments offered to us.
  • We wear disposable gloves when handling equipment, these gloves are disposed of after each job.
  • We clean and sanitise the work area and other areas of your car that were touched by us while repairing or replacing your windscreen or other car windows (this includes door handles, window hinges, steering wheels).
  • At the end of each job, we sanitise the tools we use, and we wash our hands.
  • We will keep a 2-metre distance from other people within the branch and out on mobile jobs.
  • As per government requirements, we wear masks within the branch and on mobile jobs.
  • We have QR codes at each branch so we can accurately record the details of all customers we serve for the purposes of contact tracing.
  • Our technicians dispose of all rubbish at their workstations or within their mobile van regularly.

We are proud of all we are doing to help keep our communities safe as we continue to deliver you excellent service.

For more information please refer to our COVID-19 support page.

covid-shield

 

Damage

Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

  • Cook tops or oven doors
  • Refrigerator glass
  • Light and lamp shades
  • Spectacle repairs
  • Phone or tablet screens
  • Curved glass or tanks
Damage

Is your plumbing job an emergency?

Click here to find your nearest O’Brien plumbing branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local plumbing branch by phone so we can get to you quickly.
Damage

Is your electrical job an emergency?

Click here to find your nearest O’Brien electrical branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local electrical branch by phone so we can get to you quickly.

Get expert help

Are you sure you want to leave?

Exiting this page will clear your answers.
Sorry, there was an issue saving your booking.

Please try again later.

We are sorry, but that service isn't currently available in your area.
Not available

But we're adding more locations and services to our list!

To receive information regarding new products, services and content from O'Brien®, please enter your email below and we'll be in touch!

Thank you. You will be notified when we are able to service your request.
Close
Thank you for choosing O’Brien!
Finished

You’ll hear from us shortly about your task, and we’re looking forward to getting you booked in with one of our experts as soon possible.

Please note O’Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O’Brien or Laser electrical/plumbing expert.

I'm done
Where do you need the work done?
Take a minute to tell us about your task.
What do you need help with?
In what type of property is this task?
Would you like mobile or branch service?
Where will the task be done?
Do you require a repair or replacement?

For windscreens, if the damage is smaller than a one dollar coin and 5cm away from the edge, we may be able to repair your windscreen. We cannot repair side or rear glass.

Will you be claiming on insurance?
Tell us your vehicle registration details
Vehicle registration
Vehicle registration state
How soon do you need the work done?
Tell us a few details about yourself
First name
Last name
Phone number
Email address
Is there anything further you'd like to tell us about your task? (optional)

By clicking submit you confirm that you have read and accept the O'Brien® Privacy Policy and Terms of Use.