O’Brien® experts continue to be available to service your vehicle glass, glazing, electrical and plumbing needs. We are open, call us 24/7. Given the ever-changing situation, we continue to put increased hygiene and protective measures in place to help keep customers and staff safe, including the latest requirements announced in NSW. Read our latest COVID update here.

Articles / COVID-19

We are committed to your safety

18 October 2021

We are committed to your safety

Covid may have changed the way we work, but at O’Brien® it has also strengthened our commitment to the safety of our customers and people, which is why we’re proud to keep evolving how we do business to do our part in helping keep people safe.

Since the start of the Covid outbreak, we have put in place measures in each of our branches and with our mobile technicians to help reduce the spread of the virus. We have continued to evolve how we do business in line with best practices recommended by government and health officials.

This is now even more important as restrictions ease in certain states across the country.

To give you that extra degree of confidence when you bring your car in for vehicle glass damage such as a windscreen repair or replacement, some of the things you may notice are;

  • While we will give you a very warm welcome – we won’t shake your hand when you bring your car to us at a branch or we arrive at your home.
  • If we are attending a job at your home or workplace, we will politely decline any drinks or refreshments offered to us.
  • We wear disposable gloves when handling equipment, these gloves are disposed of after each job.
  • We clean and sanitise the work area and other areas of your car that were touched by us while repairing or replacing your windscreen or other car windows (this includes door handles, window hinges, steering wheels).
  • At the end of each job, we sanitise the tools we use, and we wash our hands.
  • We will keep a 2-metre distance from other people within the branch and out on mobile jobs.
  • As per government requirements, we wear masks within the branch and on mobile jobs.
  • We have QR codes at each branch so we can accurately record the details of all customers we serve for the purposes of contact tracing.
  • Our technicians dispose of all rubbish at their workstations or within their mobile van regularly.

We are proud of all we are doing to help keep our communities safe as we continue to deliver you excellent service.

For more information please refer to our COVID-19 support page.




Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

  • Cook tops or oven doors
  • Refrigerator glass
  • Light and lamp shades
  • Spectacle repairs
  • Phone or tablet screens
  • Curved glass or tanks

Is your plumbing job an emergency?

Click here to find your nearest O’Brien plumbing branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local plumbing branch by phone so we can get to you quickly.

Is your electrical job an emergency?

Click here to find your nearest O’Brien electrical branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local electrical branch by phone so we can get to you quickly.

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Please note O’Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O’Brien or Laser electrical/plumbing expert.

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