O'Brien Glass® Newcastle & O'Brien Glass® Central Coast Spotlight: Local experts serving the wider community

Customer Service is of the utmost importance to everyone at O’Brien Glass®.

Our ability to be there for our customers rain, hail or shine, 24/7, is an integral part of what sets us apart.

As O’Brien Glass® has grown, so has our reach. Yet we remain highly committed to what makes our service so great.

So, to best service the collective Newcastle and Central Coast region in northern NSW, we now have TWO teams dedicated to helping their fellow locals.

Under the expert guidance of Branch Manager, Tony Wilson, we have established O’Brien Glass® Newcastle and O’Brien Glass® Central Coast.

This means that, if you’re in northern NSW, when you call or reach out online to O’Brien Glass®, you will be directed to the nearest local technician to you.

Your Newcastle & Central Coast glazing teams are here to help and can get to you quickly.

Local expertise servicing their local communities.

O’Brien Glass® has been a fixture in the Central Coast & Hunter region for over four decades, providing expert glazing services and upholding Australian glazing standards.

With the two teams active, both regions can rely on dedicated locals who know the area well and have a genuine desire to serve their community.

Our Central Coast team operate locally with the support of the O’Brien Glass® warehouse in Gosford, allowing the local team to service the Hawkesbury River area, down to southern Central Coast and as far West as the Hunter Valley region.

With the Central Coast being looked after, the team of Newcastle locals can more effectively service their Newcastle community. They now focus up to Tea Gardens and Nelson Bay, and right out to Maitland.

Involvement in our communities

O’Brien Glass® is a nationally recognised brand that operates as a local business.

That’s because our entire O’Brien Glass® team values their involvement in their respective local communities. We’ve developed a tight-knit network of trusted local professionals who enable us to confidently support clients with recommendations and referrals.

“I love that I’m now more focused on servicing my local area. It’s so nice to keep coming across familiar faces and it’s rewarding knowing that I’m giving back to my community” – Andrew King, Glazier at O’Brien Glass® Central Coast

The locals from our O’Brien Glass® Newcastle and O’Brien Glass® Central Coast teams are all active members of their communities.

For instance, our Central Coast team have enjoyed involvement in the support of the Wyong Lions Club charity events and the Newcastle team has helped their local Foodbank branch to make a difference in their community.

There for you 24/7, in an emergency.

O’Brien Glass® offers 24/7 emergency glass replacement services.

Both our O’Brien Glass® Newcastle and O’Brien Glass® Central Coast teams are always available to assist with your glass needs!

With local glaziers on call in both regions, we are ready to respond swiftly to urgent home or business needs. We always aim to arrive promptly, to repair or ‘make safe’, giving you peace of mind any time of the day.

We are committed to customer satisfaction

The genuine, customer-focused approach of the O’Brien Glass® Newcastle and O’Brien Glass® Central Coast teams reflects their commitment to quality service.

Our Customer Service Administrator, Kathy Penfold, received the 2023 Standout Individual Award, reflecting 25 years of outstanding service to our local communities.

Our branch has received the National Platinum Award for Safety, acknowledging our dedication to the safety of our team and our customers.

We’re proud to say that:

• Our Net Promoter Score (NPS) is consistently high;
• We enjoy amazing customer feedback and;
• We have a combined customer satisfaction rating of 4.7 out of 5 on Google.

Reach out to an O’Brien glazier near you!

At O’Brien Glass®, we are dedicated to servicing the needs of our customers, no matter where they may be.

With 100 years of experience in Glass services and a lifetime guarantee on all workmanship for the life of your home or building, you can trust in our compliant, high-quality glass and professional 24/7 customer service support.

To contact your local team, click the links below

For O’Brien Glass® Newcastle please click here

For O’Brien Glass® Central Coast please click here

Or to speak with a friendly representative call us on 1800 059 829.