CALL US 24/7 | COVID SAFE PRACTICES | LATEST RESTRICTIONS UPDATE

O’Brien® experts continue to be available to service your vehicle glass, glazing, electrical and plumbing needs. We are open, call us 24/7. Given the ever-changing situation, we continue to put increased hygiene and protective measures in place to help keep customers and staff safe, including the latest requirements announced in NSW. Read our latest COVID update here.

Articles / COVID-19

COVID Restrictions Update

28 June 2021

COVID Restrictions Update

LATEST RESTRICTIONS

Update 30th July 2021:

Following the updated restrictions announced for NSW we are still open and providing essential and emergency services as usual, with COVID Safe protocols. For the Greater Sydney hotspot LGA’s of Blacktown, Campbelltown, Canterbury-Bankstown, Cumberland, Fairfield, Georges River, Liverpool and Parramatta, we would like to reassure customers that we can provide the following:

O’Brien® AutoGlass

We are still offering a mobile vehicle glass repair and replacement service in these areas. If a job cannot be carried out using our mobile service, then we will provide this in our nearest branch. Please know that O’Brien® adheres to COVID Safe protocols and offer a contactless service, and now a ‘Drop And Go’ service, which means that customers will need to place their key in a dropbox and leave their vehicle. Customer waiting rooms will be unavailable. Phone details will be displayed on the door for the customer to contact to discuss any job-related queries. Our O’Brien® AutoGlass branches outside of these LGA’s will continue to also offer both a mobile and branch service for vehicle glass repair and replacement and branch service for safety camera recalibration.

O’Brien® Glass

We are still providing emergency home and business glass services in Greater Sydney, Blue Mountains, Central Coast, Wollongong and Shellharbour, as an essential service provider. Please know that O’Brien® adheres to COVID Safe protocols and offer a contactless service. Our O’Brien® Glass branches outside of these areas are operating fully.

Please contact us on 1800 645 011 if you have vehicle, home or business glass damage, or any questions and one of our agents will be happy to help.


Following the latest COVID guidelines, O’Brien® would like to reassure customers that we are open and our O’Brien® experts are available to provide essential vehicle and property glass repair and replacement services, and electrical and plumbing services in any affected areas and/or hotspots.

We are working on the latest lockdown guidelines and COVID safe practices including hygiene protocols, touchpoint sanitisation, contactless payment and mandatory wearing of face masks.

Don’t forget we can come to your home or work location as we do offer a mobile service. Check out your nearest O’Brien® location here.

During these challenging and changing times, we continue to be committed to the safety of our customers, staff and the community and closely monitor the COVID-19 situation across Australia.

We want to reassure you that we’re still here to help. Where we can, we will continue to support our customers, and solve their problems with real care.

If you need help, our call centre continues to remain open 24/7. Call us anytime on 1800 719 737 that is convenient for you.


O’Brien® AutoGlass services remain open!

We are operating to the new lockdown restrictions, which for our business, means we are still able to provide services to customers requiring emergency repairs.

As customers in states with restrictions can only leave home for certain reasons, we believe it is essential that your vehicle is safe and secure in the event you need to travel, which includes vehicle glass such as the windscreen.

In support and understanding of the requirements for people to stay at home, O’Brien® is also able to come to you via our mobile service team.

If your vehicle has broken glass that will impact your safety or the security of your vehicle, please contact us for support. If you’re unsure, call us, and we can help you.

What to expect when making a booking?

When you call us, we’ll ask you a series of questions to ensure we can complete the work.

Our technicians will be wearing face masks and adhering to all the necessary hygiene restrictions in place, they may also carry out touchpoint sanitisation on your vehicle.

If your car has a forward-facing safety camera, we also offer a recalibration service after a windscreen replacement for many vehicle types.


O’Brien® Glass services remain open!

Under the latest restrictions, we can repair the glass in your home or business for safety and security reasons such as broken glass in your windows or doors.

If you have a safety or security concern, you can contact us 24/7 to see how we could help you.

What to expect when making a booking?

When you call us, we’ll ask you a series of questions to ensure we can complete the work.

Our glaziers will come to the place of damage and advise how they will undertake the repair to address your safety or security concerns.

They will be wearing face masks and adhering to all the necessary hygiene restrictions in place.


O’Brien Electrical & Plumbing services remain open!

Our O’Brien Electrical and Plumbing businesses are independently owned and operated. Each business has its own COVID Plan in place. Click here to find your nearest location.

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Damage

Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

  • Cook tops or oven doors
  • Refrigerator glass
  • Light and lamp shades
  • Spectacle repairs
  • Phone or tablet screens
  • Curved glass or tanks
Damage

Is your plumbing job an emergency?

Click here to find your nearest O’Brien plumbing branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local plumbing branch by phone so we can get to you quickly.
Damage

Is your electrical job an emergency?

Click here to find your nearest O’Brien electrical branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local electrical branch by phone so we can get to you quickly.

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Please note O’Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O’Brien or Laser electrical/plumbing expert.

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