Although we wished and hoped for a better 2022, the ever-changing COVID environment (especially with the new Omicron variant) has provided a challenging start to this new year already.
However, please be reassured that at O’Brien® the safety of our customers and staff is our top priority. Our employees are acting in accordance with state public health orders, and are testing and self-isolating as required which could lead to the temporary closure of a branch, longer wait times to secure a booking or last-minute rescheduling of bookings. For the latter, if this happens, O’Brien® will be in contact with our customers to discuss alternative arrangements.
So this does mean there may be some disruption to our network in some locations, affecting service availability to customers.
If you have vehicle or property glass damage:
Contact us 24/7 on 1800 059 829 and we’ll schedule you in as soon as we can. The main areas affected by delays are currently metros in SA, VIC, NSW and QLD.
If you have an existing booking:
We recommend keeping that in place, otherwise you may have to wait longer if you reschedule. If O’Brien® have to change your booking, then one of our team will be in touch and rearrange ASAP.
We strive to ensure all O’Brien® branches remain open Australia-wide so we can be ready to help fix your damage. We can also come to your home or work for many services. We follow strict hygiene and safety measures and follow government regulations and health advice protocols.
During these periods of heightened awareness and uncertainty, we’d like to thank our customers for their patience as we work through the ever-changing situations.
Please check our COVID Support page for the latest updates on service availability.