O’Brien® experts continue to be available to service your vehicle glass, glazing, electrical and plumbing needs. We are open, call us 24/7. Given the ever-changing situation, we continue to put increased hygiene and protective measures in place to help keep customers and staff safe, including the latest requirements in Victoria. Read our COVID-19 Plan here.

Articles / Auto Glass

Get Your Windscreen Chip Repaired Quickly Before it Cracks

18 March 2020

Get Your Windscreen Chip Repaired Quickly Before it Cracks

You have a chip in your windscreen. It can happen to anyone at some point or another, but right now we know it’s even more of an inconvenience. Unfortunately, the longer you leave it the more you risk it becoming worse. Sometimes all it takes is a slight bump in the road or a change in temperature to turn a simple chip into a big crack. Once that happens, you could be up for the cost of a new windscreen, or worse, it could affect your driving visibility. So it’s best to get your windscreen repaired ASAP.

Whether you’re on the road providing essential services or spending more time at home, now is the best time for one of our expert technicians to get that chip fixed at a local branch or using our mobile service. O’Brien® are open and operating as usual and are taking increased hygiene and protective measures to help keep customers and staff safe. You can read our COVID-19 plan here.

So why should you choose and trust O’Brien®?

While many vehicle glass service providers offer a chip repair service, they’re not all the same. This means it’s important to ensure you have the right people repairing your windscreen chip.

To help you choose, here are 5 important questions to ask a chip repair service provider. You can then book confidently, knowing you’ve made the right choice.

1. What resin do you use for your windscreen chip repair?

To repair a chip, a resin is applied to the area which fills the gaps in the windscreen.

Service providers can use all different qualities and types of resin to repair your chip. Unfortunately, some resins deteriorate over time which can cause chips to reappear and even turn into cracks.

This is why O’Brien® developed our exclusive, specially formulated resin which dries stronger and lasts longer than ever – it’s our best ever resin.

2. What tools and technology are used to repair my chip?

Chip repairs require the utmost care to achieve a quality result every time. Some suppliers will repair chips by hand or use DIY kits. However, it requires steady workmanship and careful accuracy to fill right to the ends of all the micro-cracks.

At O’Brien®, we use our exclusive Advanced Repair Technology System. It creates a vacuum around the chip damage which helps to remove any dust and dirt particles, creating a cleaner area from which to work. Then, using pressure, it pushes the resin into the chip, filling even the finest micro-cracks. Once the vacuum is removed UV light hardens the resin.

Using exclusive tools and technologies like this enables us to provide a quality chip repair, every time, in just 30 minutes so you can drive away with confidence.

3. What warranty do I get for this service?

A windscreen repair is a professional service, which means you’re relying on them to perform a quality job and provide you with a guarantee of their workmanship.

At O’Brien®, we offer a workmanship guarantee for the lifetime of the vehicle. If your chip repair fails, we will credit the cost of the chip repair from the cost of a new O’Brien® windscreen.

For over 95 years, we’ve been dedicated to helping motorists like you, all over Australia. Our national network covers 99%* of the population, so you can be sure we’re always close by in the unlikely event of a problem.

* Based on 2016 Census population by postcode data


4. Will my windscreen look like new?

A chip can be frustrating to look at, but keep in mind a chip repair is not a cosmetic repair – it is designed to stop the chip turning into a crack and resulting in further damage.

At O’Brien®, our Windscreen repair work will always look better than the unrepaired damage. While it won’t make a chip completely invisible, we double-check the damaged area is completely filled and repeat the process if necessary, and then clean and polish the windscreen to leave a smooth finish.


5. Who will be working on my windscreen repair, and are they qualified?

If you want a quality chip repair, choose a service provider with extensive experience. At O’Brien®, we completed over 44,000 windscreen repairs last year. Every one of them was completed by a trained technician.

Our technicians are assessed every two years for quality and performance along with additional training for continuous improvement. We have a very high standard we hold ourselves to, helping to ensure the highest quality service.

So, which chip repairer should you choose?

Based on these 5 essential questions, which chip repairer will you be using? As you can see, not every chip repairer is the same, and it’s important to select the right service for you and your vehicle.

While you may have received different quotes, remember that the service quality of each provider can differ too. So, make sure you make the right decision when you book your chip repair service.

Also, in light of COVID-19, you should consider the steps that your service provider has put in place to ensure not only your vehicle is safe – but so are you. If you wish to learn more about our response to the current situation, whether you choose to visit a branch or use our mobile service, you can read our COVID-19 plan here.

Why choose O’Brien®?

When it comes to windscreen repairs and windscreen replacements, you’re in safe hands with a brand you can trust. Our technicians are extensively trained in vehicle glass and use our exclusive technology to ensure the utmost care for your vehicle. Not only do we offer repairs in branch, but we also come to you – whichever is more convenient.

Are you ready to book in your chip repair with O’Brien®? Simply call us on 1800 645 011. We’ll ask you a couple of simple questions and book you in as soon as possible.


Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

  • Cook tops or oven doors
  • Refrigerator glass
  • Light and lamp shades
  • Spectacle repairs
  • Phone or tablet screens
  • Curved glass or tanks

Is your plumbing job an emergency?

Click here to find your nearest O’Brien plumbing branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local plumbing branch by phone so we can get to you quickly.

Is your electrical job an emergency?

Click here to find your nearest O’Brien electrical branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local electrical branch by phone so we can get to you quickly.

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Please note O’Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O’Brien or Laser electrical/plumbing expert.

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